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21-23 February, 2018 | Gold Coast, Australia

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Contact Centre Week 2017 Post Show Report

The 2nd Annual Contact Centre Week was a very successful two days (23-24 February 2017), as we collaborated with amazing stories of transformation, journeys, and how we are evolving into the future of contact centres. Download this report to find out the key highlights, takeaways and things to look forward to for Contact Centre Week 2018!

Contact Centre Week 2017 Post Show Report

The 2nd Annual Contact Centre Week was a very successful two days (23-24 February 2017), as we collaborated with amazing stories of transformation, journeys, and how we are evolving into the future of contact centres. Download this report to find out the key highlights, takeaways and things to look forward to for Contact Centre Week 2018!

Articles

How AMP is leveraging customer analytics in their contact centre to drive a personalised and seamless customer experience

In this article, Sean O’Malley, Director of Contact Centres at AMP, shares the strategies used to implement analytics in the contact centre, the lessons learned from their journey to date and how they are turning customer data into actionable insights to drive a personalised and seamless customer experience.