Creating seamless customer connections through digital channels at nib

In this exclusive video interview, Tanya Eglinton, Head of Contact Centre Operations at nib, explores:
  • The types of digital channels nib's contact centre is using to engage customers
  • Strategies to keep staff motivated and engaged when it comes to using new technologies
  • How to ensure a consistency of services to customers across all channels
  • nib's core focus areas for the next 12 months when it comes to further driving an execptional CX
  • A sneak peak into what to expect at Contact Centre Week 2018

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