The Home of Australia’s Contact Centre Community

The contact centre industry faces a myriad of challenges and opportunities in the years to come. With constant technological change, and evolving demands of the customer, there is increased pressure on companies to innovate and upskill their staff so they are ready for change.

Today customers expect service on their own terms - whenever they need, in whatever digital channel they want. When these needs are not met, there can be increasing customer churn, escalating operating costs and decreasing market share.

Addressing these issues and the Contact Centre Industry as whole, the 3rd Annual Contact Centre Week 2018 will focus on contact centres of the future, Data and Analytics, Omni-Channel, Automation, Customer Experience, Seamless Customer Connections, Artificial Intelligence, Off-shoring and out-sourcing, and Workforce culture and engagement. Network and benchmark with your peers form all tiers of private & public sector across Australia and New Zealand.

CCW 2018 First Release Speakers Out Now!

Be the first to view the early confirmed speakers, sessions, site tours, master classes and exclusive offers for 2018...

View 2018 Agenda Download Business Case Request 2017 Post Show Report

The CCW Experience - See the Buzz from Hugely Successful 2017 Event!

Main themes include:

Leading in Uncertain Times

Creating the Contact Centre and Super Agents of the Future

Look Beyond Traditional Boundaries

Capitalising on the New Customer Experience

Upskill Your Frontline into Leadership Positions

Maximising Seamless Customer Connections

Hear What Others Have to Say

Who will you meet at Contact Centre Week 2018

Heads/Directors/Managers of:

 

Contact Centre

 

Customer Care

 

Customer Experience

 

Customer Engagement

 

Customer Operations

 

Customer Service

 

Customer Success

 

Innovation & Technology

 

Customer Support

 

Contact Centre Sales

 

Contact Centre Sales

 

Service Delivery

Congratulations to our 2017 Award Winners!

Winner:
  • Fair Work Ombudsman
Runner Up:
  • Aegis

Winner:
  • nib
Runner Up:
  • Brisbane City Council

Winner:
  • Penrith City Council
Runner Up:
  • nib

Winner:
  • nib
Runner Up:
  • DHL Express

Winner:
  • Princess Cruises
Runner Up:
  • Mindpearl
Gold Sponsor
Associate Partners
Event Partners
Event Partners
Exhibit Plus Partners
Exhibit Plus Partners
Exhibit Partners
Exhibit Partners
Media Partners
Media Partners